Our products are not made from heat-resistant clay and should not be used in ovens or exposed to direct flames.

Our products are used not only for everyday use but also in hospitality industries like hotels and restaurants. However, please handle with care as they are made of ceramic, despite their high durability.
Strong impacts or drops can cause internal cracks, weakening the durability and possibly leading to breakage over time.

Scratches on matte ceramics are often metal marks from friction with metal utensils (e.g., stainless steel spoons, knives). These are not glaze defects. While gloss ceramics also show these marks, they are less noticeable due to the reflective surface. For matte ceramics, using wooden cutlery is recommended.
※ Special cleaners like Astonish can help remove these marks partially.

Yes, our products are dishwasher and microwave safe.

Unglazed areas show natural red marks due to the firing process in the kiln. This is a common characteristic of ceramic production and not a defect. Some products may have brown or red spots from the glaze components reacting to high temperatures in the kiln. These variations are natural and expected.

All glazes used in our products are made from natural materials. Each product undergoes safety testing - they are all safe to use.